Privacy Policy

Introduction

At Encanto Restaurant, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Data Collection

We collect personal data that you provide directly to us when you make a reservation, sign up for our newsletter, or contact us. This may include:

• Name
• Email address
• Phone number
• Reservation details
• Special requests or preferences

We also collect information automatically through cookies and similar technologies. This may include your IP address, browser type, device information, and pages visited.

Usage of Data

We use the collected data for various purposes, including:

• Processing and managing your reservations
• Providing and improving our services
• Communicating with you about your reservations or inquiries
• Sending newsletters or promotional materials (if you have opted in)
• Analyzing website usage to improve user experience
• Complying with legal obligations

Data Storage and Retention

We store your personal data on secure servers and maintain appropriate administrative, technical, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For reservation data, we typically retain this information for up to 3 years after your last interaction with us.

Security Measures

We implement various security measures to maintain the safety of your personal data, including:

• Encryption of data transmission
• Secure servers and networks
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

Your Rights

Under the General Data Protection Regulation (GDPR) and Bulgarian data protection laws, you have certain rights regarding your personal data, including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Our Data Protection Officer can be reached at dpo@encanto-restaurant.comdpo@encanto-restaurant.com

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (https://www.cpdp.bg/) if you believe that we have violated your data protection rights.Bulgarian Commission for Personal Data Protection if you believe that we have violated your data protection rights.

Last Updated

This Privacy Policy was last updated on June 15, 2023. We may update this policy from time to time, and any changes will be posted on this page.